Help Center

Find answers to the most common questions about PDFPro.

Getting Started

How do I convert a PDF to Word?+

Go to PDF to Word, upload your PDF file, and click Download. The conversion happens automatically in seconds.

Is PDFPro free to use?+

Yes! All core tools are free. We offer a Pro plan for unlimited usage, larger files, and priority processing.

How long are my files stored?+

Files are automatically deleted within 1 hour of upload. We never store, share, or analyse your documents.

Tools

What file formats are supported?+

PDF is the primary input format. Outputs include DOCX, XLSX, JPG, PNG, and compressed PDF depending on the tool.

Is there a file size limit?+

Free users can process files up to 10MB. Pro users can process files up to 200MB.

Does OCR work for Hebrew?+

Yes! Our OCR tool fully supports Hebrew and other RTL languages.

Billing

How do I cancel my subscription?+

Go to your account settings and click "Cancel subscription". You'll keep Pro access until the end of the billing period.

Do you offer refunds?+

Yes, we offer a 7-day money-back guarantee. Contact us at support@pdfproapp.com.

Still need help?

Our support team is ready to assist.

Contact Support